The Librarian Whac-A-Mole

By , October 19, 2011 9:34 am

by Kristine Lloyd

One of the things I love about my line of work is that I get to wear ridiculously uncomfortable high heels on the job. Such is the life of performing e-reference and e-training throughout the day. I especially enjoy presenting at practice group meetings on video-conference. Much like newscasters, hair and make-up are key. Despite my temptations to kick up my legs and show off my shoes, I refrain.

If you aren’t barging your way into practice group meetings on a regular basis, then you’re not doing enough outreach. No matter how many times you tell your attorneys how to get to your homepage on the Intranet, they will forget. And since we’re frequently subscribing to new services from time to time, we’ve got to spread the word.

Our library maintains a practice group liaison program and it’s a great way to get attention for the library and market our services and resources. I recently presented at a practice group meeting and provided an overview of practice group specific resources. After showing them a supremely awesome tool for creating transaction guideline charts, I received multiple calls and emails requesting refreshers on how to access the tool. I tapped my black patent stilettos with glee!

The most common gripe about this process is how to get into the meetings. You have to continually approach partners with clout, until you get one who will actually jump on board with you. If all else fails, then reach out to the practice group directly and offer a webinar on your resources. It’s a great way to remind the attorneys of your existence and to remind them of the terrific resources that cost them as much as the net worth of Imelda Marcos’ shoe collection. Our attorneys have a million things on their minds, so we have to pop up like Whac-A-Moles at every opportunity to stay on their radar. It’s one of they keys to our survival.

3 Responses to “The Librarian Whac-A-Mole”

  1. Dianne George says:


  2. Rob Duncan says:

    Is that your foot inside that shoe? Ouch! Thanks for sharing your insight, Kristine.

  3. Brenna Louzin says:

    Yes, it is important to get in their face. Perhaps if we wore shoes like those pictured above, we might make a new impression!

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