West and the Case ofthe Disappearing LRMs

By , November 19, 2010 6:20 pm

We’ve all heard the news by now, broadcast across multiple blogs this week, that West has laid off several of their Library Relations Managers, including our own, Craig Griffith. It is lamentable, not only that West is making a statement that their librarians are no longer important as liaisons to law firm librarians, but that we will no longer be the beneficiaries of Craig’s great presentations, cheerful demeanor and advocacy for our needs. How are we going to get updated on new products and enhancements to existing ones? Please don’t tell me it will all be via webinar. I’m yawning already.

Craig, you will be missed!

2 Responses to “West and the Case ofthe Disappearing LRMs”

  1. Dianne says:

    Another example of corporate America shooting itself in the foot.

  2. Erin H. says:

    I concur, Dianne. It was always a pleasure working with Craig.

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